JRS Agency

Client results

Real Practices. Real Numbers.

Every case study below represents a real engagement. Names and identifying details have been changed at client request. The numbers have not.

Revenue CycleMulti-State Telehealth Network·Southwest US·12 providers

The Challenge

A rapidly growing telehealth network was experiencing a 34% denial rate and had $1.2M in aging AR over 120 days. Their billing team was overwhelmed and their collections rate had dropped to 61% of net collectible revenue.

Our Approach

We conducted a full RCM audit in week one, identifying three root causes: incorrect modifier usage, missing prior authorizations, and a broken denial appeals workflow. We rebuilt all three systems and trained the billing team over 60 days.

"We had tried two other consultants before JRS. They were the first ones who actually fixed the problem instead of just documenting it."

— Practice Administrator

Results

$847K
Recovered in 90 days
34% → 9%
Denial rate reduction
61% → 89%
Collections rate improvement
Telehealth OperationsDirect Primary Care Practice·Texas·3 providers

The Challenge

A DPC practice wanted to add a telehealth layer to serve patients outside their geographic area. They had no virtual care infrastructure, no workflows, and no experience with telehealth platforms.

Our Approach

We designed the full telehealth operating model from scratch — platform selection, clinical protocols, scheduling workflows, and patient onboarding. We launched in 45 days and managed the first 90 days of operations alongside their team.

"We went from zero virtual patients to over 400 in six months. The infrastructure JRS built made that possible without adding a single administrative staff member."

— Founding Physician

Results

45 days
Launch timeline
340%
Patient panel growth in 6 months
4.9/5
Patient satisfaction score
Growth StrategyBehavioral Health Telehealth Group·Southeast US·8 providers

The Challenge

A behavioral health telehealth group had plateaued at $2.1M in annual revenue for two years. They were in a competitive market and couldn't identify a clear path to growth.

Our Approach

We conducted a full market analysis, payer mix review, and competitive positioning exercise. We identified two underserved patient segments and a payer contracting opportunity that had been overlooked. We built and executed the expansion plan over 12 months.

"JRS didn't just give us a growth plan — they helped us execute it. The revenue increase speaks for itself."

— CEO

Results

$2.1M → $3.8M
Revenue growth in 12 months
2
New payer contracts secured
81%
Increase in new patient volume

Across all engagements

The Numbers Add Up.

$12M+
Revenue recovered for clients
50+
Practices served
94%
Client retention rate
60 days
Average time to first measurable results

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